Thinking to change to an nbn provider and ready for faster speeds?
You may be thinking that the process of switching is tedious, but in reality, it is much easier than you imagine. Plus, changing can often get you a better price, more flexibility with your contract and improved customer support.
If you are ready to make the change but not sure where to start, here’s a simple step-by-step guide to help you.
Step 1 – Research nbn providers
There are a large number of nbn providers nationally, so to make sure you change to one that suits your needs you will need to do a bit of research.
Here are some tips for researching nbn providers:
- Start by determining your needs for a change. Are you looking for a lower price? Better speeds? Improved customer support? No contract? Or something special? Each company will provide something slightly different.
- Make the most of comparison websites for your search and create a list. Whistleout and Finder are two good to start.
- Expand your search to look at customer reviews, the company’s website, and the user feedback on social media.
- As a final step, talk to friends and family about their current provider to see whether they recommend them and find out the issues.
Step 2 – Choose a new provider based on your needs
After you have a list of potential company’s you could change to, and some recommendations from your friends, choose the provider that best meets your needs.
At Telnet, we offer no lock-in contracts, excellent customer service team, and unlimited data with all of our plans. This provides you the flexibility to cancel at any time without getting a big fee, or the peace of mind that you will chat with an professional customer support rep whenever you need, then we could be a good match.
Step 3 – Ready for the change
Now it’s time for the change.
Notify your current provider that things aren’t working out and you’d like to make a change. Most providers will offer you the world to keep you on board, but if you’ve done your research then stick to your selection.
Be aware of any contractual agreement you may have before changing. The last thing you want is to get a cancellation fee.
Your goal should be to reduce service disruption with a seamless transition to your new provider. So make sure you have confirmed the date of installation with your new provider before officially changing.
Step 4 – Emails and your phone number
If you use the email address given to you by your current provider, it’s time to backup your emails as those emails and other files may be deleted or inaccessible after changing provider.
If you would like to take your phone number with you, inform your new provider so they can start the changeover process.
Step 5 – Your equipment
The final step in the nbn change process is to organise your equipment. Some providers will expect you to return your nbn modem or will charge you to keep it. If you want to use your own modem, let your new provider know as this could save you setup fees.